What can do for you?

Customer Profiling

Enriched comprehensive profiling of customers from multiple dimensions

Contextual Analytics

Rich algorithms to generate dynamic analytical insight from millions of customers

Personalized NBAs

Engage your customers with contextual and personalized next best actions at Relevant touch points

Customer 360°

Analytically derived omni-channel customer 360 view for contact center agents delivering superior experiences

Process Orchestration

Design your customer engagement workflow with flexible and intuitive Process modeler

Effectiveness Measurement

Intuitive dashboards realizing ROI of your customer engagement program

Our CEM Platform


Case Studies

Customer 360°

at Contact Center

  • Unified multi-channel engagement
  • Disparate business systems integration
  • Scale to 5 Million customers
  • Increased FCR by 65%
  • Reduced AHT by 35%
  • Increased CSAT Scores by 32%

Customer Engagement

for Online Retail

  • Centralized Data Repository
  • Real-time engagement with customers
  • Intuitive dashboards and reports
  • Real-time analytics with metrics
  • Increased AOV – Average Order Value
  • 40-50 % Campaign Conversion


  • The team at Ramyam customized Enliven CEM to meet our requirements and in turn enabled us to swiftly take up complex segmentation activities and prepare profiled targeting lists. This resulted in an improved campaign performance and enhanced customer engagement, by making us more relevant to our users' entertainment choices.

    Marzdi Kalianiwala, VP-Marketing and Business Intelligence, BookMyShow
  • The efforts to implement enliven CEM, turned out to be the most successful just with the start of the phase 1 implementation, wherein, we not only unearthed and added a 15% in our revenue stream, but also, we were able to quickly identify & streamline the process flow issues between various revenue channels and the end customer

    Mo Ali, CEO Somtel
  • We at Just bake use Ramyam for all our last mile technology needs. The enliven CEM Software is comprehensive data analytics tool which we use for both business intelligence and CRM. The Ramyam teams CAN DO APPROACH and culture is refreshing, so we find solutions faster.

    Vijay, CMO Just Bake

Our Team


Ankush Bhandari

CEO - Arvato India

Manoj KC

VP - Delivery