Ramyam Intelligence Lab

A Customer Experience Management (CEM) Solutions Company

Enables your non-committal customers to be your business advocates

Real time Profiling and Insights
Configurable Next Best Actions
Assured ROI

Orchestrate and Manage Customer Experience as a Business process & Stage Compelling Experiences

Make your customers your Raving Fans

Customer 360° driven Next Best Actions enabling contact centers to deliver high performance

Higher First Call Resolution
Reduced Call Handling Time
Superior Customer Experiences

Make your customers your Raving Fans

Design your customer's experience as a seamless engagement workflow

Flexible Process Modeler
Design Proactive Engagement
Omni Channel Enablement

Orchestrate and Manage Customer Experience as a Business process & Stage Compelling Experiences

Make your customers your Raving Fans

At the Vanguard of Innovation

Exemplar Product - Frost & Sullivan
Amongst Hot Emerging Indian Business
Technology Vendors - Forrester
DSIR Recognized Research Lab -
Ministry of Science and Technology,
Govt. of India

Orchestrate and Manage Customer Experience as a Business process & Stage Compelling Experiences

Make your customers your Raving Fans

Winner of "Best ROI Focused Solution of the Year 2016" at INDIAN ISV Awards 2016.

Make your customers your Raving Fans

Omni Channel Engagement

Workflow Orchestration

CLM

Network CEM

is our award winning next generation Customer Experience Management platform delivering Personalized Next Best Actions at your customers’ preferred touch points

What can do for you?

Customer Profiling

Enriched comprehensive profiling of customers from multiple dimensions

Contextual Analytics

Rich algorithms to generate dynamic analytical insight from millions of customers

Personalized NBAs

Engage your customers with contextual and personalized next best actions at Relevant touch points

Customer 360°

Analytically derived omni-channel customer 360 view for contact center agents delivering superior experiences

Process Orchestration

Design your customer engagement workflow with flexible and intuitive Process modeler

Effectiveness Measurement

Intuitive dashboards realizing ROI of your customer engagement program

Our CEM Platform

Case Studies

Customer 360°

at Contact Center

Unified multi-channel engagement
Disparate business systems integration
Scale to 5 Million customers
Increased FCR by 65%
Reduced AHT by 35%
Increased CSAT Scores by 32%

Read on

Customer Engagement

for Online Retail

Centralized Data Repository
Real-time engagement with customers
Intuitive dashboards and reports
Real-time analytics with metrics
Increased AOV – Average Order Value
40-50 % Campaign Conversion

Read on

Testimonials

The team at Ramyam customized Enliven CEM to meet our requirements and in turn enabled us to swiftly take up complex segmentation activities and prepare profiled targeting lists. This resulted in an improved campaign performance and enhanced customer engagement, by making us more relevant to our users' entertainment choices.

Marzdi Kalianiwala, VP-Marketing and Business Intelligence, BookMyShow
The efforts to implement enliven CEM, turned out to be the most successful just with the start of the phase 1 implementation, wherein, we not only unearthed and added a 15% in our revenue stream, but also, we were able to quickly identify & streamline the process flow issues between various revenue channels and the end customer

Mo Ali, CEO Somtel
We at Just bake use Ramyam for all our last mile technology needs. The enliven CEM Software is comprehensive data analytics tool which we use for both business intelligence and CRM. The Ramyam teams CAN DO APPROACH and culture is refreshing, so we find solutions faster.

Vijay, CMO Just Bake